Frequently Asked Questions
Find answers to common questions about our premium gear and services
Are the pre-owned bikes inspected before sale?
Yes, every bike undergoes a rigorous 141-point professional inspection and service by our master mechanics to ensure it meets our 'Certified Pre-Owned' standards.
Do you offer a warranty on used equipment?
We provide a limited 30-day warranty on all Certified Pre-Owned frames and components, covering any unforeseen mechanical issues.
Can I trade in my current bike for store credit?
Absolutely. Use our 'Sell // Trade' portal to submit your bike's details for a valuation. We offer competitive cash offers or store credit.
What is included with a bike purchase?
All bikes are shipped with a basic tool kit for assembly, though pedals are typically sold separately unless specified in the listing.
How are the bikes packaged for shipping?
We use custom-engineered bike boxes and protective padding to ensure your ride arrives in pristine condition with minimal assembly required.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible monthly payment plans for qualifying customers at checkout.